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Regional Client Administator
Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be recognised in the top 10 highest value private companies in the UK by Beauhurst.
In over 24 countries, Inspired schools are individually developed and anchored in the vibrant cultures of their respective locations. They collectively form an international family of schools that nurtures each student's academic and personal development in a progressive, dynamic, and innovative learning environment.
By joining our award-winning team of over 12,000 employees, you can work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world's most desirable locations. We invest heavily in our team members who enjoy industry-leading professional development, exceptional career opportunities, and mobility across our group.
ROLE SUMMARY:
Typically, the role will also have some responsibility for the administration and commercial management of a selection of school or local authority accounts, coordinating the sales process from receipt of lead, scheduling sales meetings and demonstrations and supporting the Business Development team in managing the final stages of the sales process (requirements definition/management and confirmation of order).
This is a pro-active role that will focus on ensuring that B2B clients receive the best value from their provision to maximize satisfaction, recommendation, client retention, renewals, and associated revenues.
KEY RESPONSIBILITIES:
- Completing sales opportunities and contribution to overall revenue delivery.
- Dealing with day-to-day telephone enquiries
- Processing student enrolments and entering data into our learning management system (LMS).
- Keeping up to date records including a database of clients and pupils.
- Maintaining a detailed summary of the status of all accounts.
- Collaborating with the Sales team to process inbound sales activity and taking responsibility for designated accounts.
- Providing support to the sales and management team.
- Creating and refining systems in conjunction with key members of staff to ensure the efficiency of the department.
- Liaising closely with the Education team to ensure the efficient enrolment of pupils, including the allocation to appropriate classes.
- Advising clients on student placements, costs, educational queries, and timetabling.
- Dealing with all direct concerns or complaints made through the main office number ensuring that the complaints process is followed.
- Attending key account review meetings as required.
- Updates to the company CRM system to inform sales reporting and forecasting.
- Reporting client issues to the Head of UK Business Development and more widely across the B2B Sales, Education teams and other departments as appropriate.
- Additional duties as required from time to time by line manager.
THE IDEAL CANDIDATE WILL HAVE:
- Enhanced DBS clearance.
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Excellent IT skills
- Awareness and understanding of current educational policy and landscape.
- Excellent written and verbal communication skills.
- School and/or student administration
- Highly computer literate, with experience of CRM’s and relational databases.
- High level of attention to detail, data accuracy, highly organised.
- The ability to work independently and remotely and collaboratively with other team members and Inspired Education colleagues where appropriate.
Specifically, you will have: –
- A flexible, highly energetic approach and the ability to thrive in a business with a fast changing, collaborative, delivery culture.
- Considerable interpersonal communication skills with the ability to form good relationships.
- The ability to work independently where necessary but in a collaborative team environment where appropriate.
- An ambition to place our offering at the forefront of the marketplace.
