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Drs. Sinha, Taiwo, Wilson & Senthilvel Kingsway Medical Centre, Kingsway, Billingham, Cleveland, TS23 2LS JOB DESCRIPTION Job Title: Medical Receptionist Reports to: Reception Team Leader/Practice Manager Location: Kingsway Medical Centre, Billingham Job Summary The medical reception team are the first point of contact and represent the practice whether on the telephone or face to face; the receptionist must respond in a friendly, helpful and professional manner at all times. To provide administrative assistance to the practice team and carry out a variety of administrative tasks unique to general practice. Main duties of Receptionist role: Care navigation/signpost patients to the most appropriate service Ensure all telephone calls are answered within the surgery standard of six rings.Manage appointment requests telephone/F2F/e.consultations/home visits Ensure efficient processing of pathology samples from safe collection to distribution of results internally and accurately notifying patients of the results. Action requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours. Manage communication into the practice, ensuring accuracy of detail and prompt appropriate action. Scanning of patient related documentation and attaching scanned documents to patients' healthcare records Promote health campaigns to appropriate high-risk patients i.e., the annual flu vaccination campaign Open and secure premises.
Chaperone duties COMPETENCIES An understanding, acceptance and adherence to the need for strict confidentiality Keep up to date with and apply practice policies, standards and guidelines. To attend any required training To work flexibly within the practice opening hours as directed by the Practice Administrator/Manager To carry out other duties appropriate to the position of Medical Receptionist
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