Who you are
As a Technical Support Specialist, you will be responsible for providing 1st & 2nd line technical support within a small team that also focusing on the administrative support tasks within the Service Operations team for UK and IE. Examples of services include user access administration, Service reporting from our Incident handling system, purchasing and developing the IT services in the Service Office as well as supporting the coworkers.
Ability to lead local deployments and ensure quality and time requirements are met.
Essential Requirements:
A day in your life with us
About this work area
To be the local business partner responsible for IT and working as one seamless IT organization with IKEA Business Solutions. To ensure IKEA technology solutions are delivered to high standards to meet the needs of customers and co-workers in order to enhance the whole IKEA shopping experience. To secure effective information technology (IT) that supports IKEA business processes by maintaining, developing, and supporting reliable, robust, and efficient IT solutions. Country IT contributes to the growth of IKEA and improves the customer´s life at home.
What you need to know
This position is full time, you will work 39 hours per week, Monday to Friday, 9am – 5pm. With occasional need for out of hours working.
The home store Location is Service Office, but occasional national travel will be required with some overnight stays.
The role of Technical Support Specialist has a starting salary of £27.600.00 Following secondment principles, if a salary increase is awarded it will be paid as a responsibility allowance. The amount decided is dependent on the successful candidate’s current base salary and their displayed competencies for the role. The co-worker's current benefits remain the same for the duration of the secondment, bonus level is subject to change.
To enable us to get to know you in the best way, we ask that you please include an up-to-date version of your CV with a cover letter.
Advertising Closing Date: 11th July 2023
Successfully shortlisted candidates will be invited to a virtual interview with the hiring team.
If you have any questions regarding the role or around the recruitment experience, please contact Cheryl Craig.
Our co-workers bring unique ideas and talents to work every day and we offer a variety of benefits that suit their and their family’s everyday needs. Read more about the wonderful IKEA every day here: https://www.ikea.com/gb/en/this-is-ikea/work-with-us/
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make a great idea a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognized for our diverse talents
As a Technical Support Specialist, you will be responsible for providing 1st & 2nd line technical support within a small team that also focusing on the administrative support tasks within the Service Operations team for UK and IE. Examples of services include user access administration, Service reporting from our Incident handling system, purchasing and developing the IT services in the Service Office as well as supporting the coworkers.
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You should be a strong communicator and able lead collaboration across functions as the Digital transformation within IKEA brings new processes and opportunities to our coworkers.Ability to lead local deployments and ensure quality and time requirements are met.
Essential Requirements:
- 1st / 2nd Line Technical Support experience
- Natural problem solver, demonstrate a logistical approach to systems fault diagnosis and rectification
- Analytical skills to use data to find efficiencies and improve ways of working
- Excellent communication skills, verbal and written ability to interact with other skilled trade professionals, designers, and customers (internally)
- Self-reliant and motivated with a proven ability to work as part of a team as well as independently
A day in your life with us
- Manage the UK & IE Incident and Request handling solution, ensuring common ways of working and providing performance information to the rest of the function
- Developing existing routines to ensure they are fit for purpose as our Digital Transformation continues, and engage with Group Teams where change is needed
- Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain.
- Ensure projects in need of Technical Support receive such support through participation in necessary project teams and actively ensuring necessary preparations and activities are in place for local projects and global deployments
- Provide technical support for the Service Office unit with 500+ mobile coworkers
About this work area
To be the local business partner responsible for IT and working as one seamless IT organization with IKEA Business Solutions. To ensure IKEA technology solutions are delivered to high standards to meet the needs of customers and co-workers in order to enhance the whole IKEA shopping experience. To secure effective information technology (IT) that supports IKEA business processes by maintaining, developing, and supporting reliable, robust, and efficient IT solutions. Country IT contributes to the growth of IKEA and improves the customer´s life at home.
What you need to know
This position is full time, you will work 39 hours per week, Monday to Friday, 9am – 5pm. With occasional need for out of hours working.
The home store Location is Service Office, but occasional national travel will be required with some overnight stays.
The role of Technical Support Specialist has a starting salary of £27.600.00 Following secondment principles, if a salary increase is awarded it will be paid as a responsibility allowance. The amount decided is dependent on the successful candidate’s current base salary and their displayed competencies for the role. The co-worker's current benefits remain the same for the duration of the secondment, bonus level is subject to change.
To enable us to get to know you in the best way, we ask that you please include an up-to-date version of your CV with a cover letter.
Advertising Closing Date: 11th July 2023
Successfully shortlisted candidates will be invited to a virtual interview with the hiring team.
If you have any questions regarding the role or around the recruitment experience, please contact Cheryl Craig.
Our co-workers bring unique ideas and talents to work every day and we offer a variety of benefits that suit their and their family’s everyday needs. Read more about the wonderful IKEA every day here: https://www.ikea.com/gb/en/this-is-ikea/work-with-us/
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make a great idea a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognized for our diverse talents
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